LAGOS JANUARY 18TH (NEWSRANGERS)-A Nigerian man has turned to social media for help after his account was suspended by a popular mobile bank, leaving him unable to access the ₦250,000 in his account.
The individual, who operates a POS service, posted his ordeal on X (formerly Twitter), explaining that he is now in debt to his customers.
According to his post, the trouble started when a ₦95,000 school fee payment was deposited into his account.
He attempted to transfer the money but received an error message, and the funds were locked in his suspended account.
Despite repeated attempts to resolve the issue, including contacting customer service and submitting identification documents as requested by the bank, the account remained inaccessible.
The man claimed he was directed to visit the Central Bank of Nigeria (CBN) and other institutions for assistance but was unsuccessful.
His full statement read:
“Dear Nigerians, I need your help. @palmpay_ng has mentally killed me. They suspended my account and asked me to visit @FIUNigeria office in Abuja if I want it reopened. I just returned from Abuja after a long trip, only to be shocked by what I found.”
“On December 2nd, 2024, I tried to make a transfer from my Palmpay account (registered number 8156932022) and was told ‘payer’s account has an issue, contact customer care for assistance.’ At the time, my balance was about ₦95,000, which was a school fee payment. I thought it was a network issue and waited. Hours later, the problem persisted.”
“After reaching out to customer care, I was repeatedly redirected to emails that were not responded to within 48 hours, and sometimes only on weekends. Despite following their instructions, including sending a selfie with my NIN, Palmpay did not resolve the issue.”
“Now, my account holds about ₦250,000, including the school fee and payments from POS customers. Palmpay continued to delay, asking me to visit NFIU, but they refused to unsuspend my account without NFIU’s involvement.”
“I visited the CBN branch in Lokoja, who advised me to contact NFIU. I also informed Palmpay of my visit to the CBN, but they insisted that only NFIU can lift the suspension. I am now at the NFIU office in Abuja, hoping to resolve this matter.”
“I’m sharing this for a few reasons:”
- I’ve borrowed money from friends and family to cover school fees, and they need to be aware of the situation.
- Financial issues related to NFIU and EFCC make me fear being wrongfully suspected.
- I am now in debt, and I need to resolve this before the 31st of January.
“I will provide updates as soon as I can. The address Palmpay provided for NFIU was outdated, and I had to spend extra money to find the correct location.”
The post concluded with a request for support and a warning about potential consequences for his financial standing.
The man added that Palmpay had provided an old address for NFIU, causing further delays and costs.
Dear NIGERIANS, I need your Help. @palmpay_ng has mentally killed me. They SUSPENDED my bank account and asked me to visit @FIUNigeria office in Abuja if I really want my account opened. I just returned from Abuja after travelling a long distance and what I met there SHOCKED Me.. pic.twitter.com/8UOIheyEpn
— Idris Abdulrahman O (@Idris_A_Omeiza) January 16, 2025
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