Global Technology Outage Grounds Airlines, Banks, Healthcare, Public Transit
LAGOS JULY 19TH (NEWSRNAGERS)-A major technology outage grounded flights, hampered public transit systems and disrupted operations at banks and hospitals around the globe Friday in an incident a cybersecurity firm blamed on a faulty system update.
CrowdStrike, a U.S. firm that advertises being used by over half of Fortune 500 companies, said one of its recent content updates had a defect that impacted Microsoft’s Windows Operating System, adding the incident was “not a security incident or cyberattack.”
“The issue has been identified, isolated and a fix has been deployed,” said a statement from CrowdStrike. The company’s CEO, George Kurtz, apologized for the disruptions in an interview with NBC’s Today. Microsoft, meanwhile, said “the underlying cause has been fixed,” but residual impacts will affect some of its Microsoft 365 apps and services.
In the U.S., hundreds of flights were canceled Friday morning. American Airlines, Delta Air Lines and United Airlines were among those who grounded flights less than an hour after Microsoft said it resolved a cloud-services-related outage that impacted several low-cost carriers.
Public transit systems in the U.S. reported impacts. The Washington Metropolitan Area Transit Authority in Washington, D.C., said its “website and some of our internal systems are currently down,” but that trains and buses were running as scheduled. In New York City, the Metropolitan Transportation Authority also said its buses and trains were unaffected but that “some MTA customer information systems are temporarily offline due to a worldwide technical outage.”
Around the world, the outages disrupted London’s Stock Exchange, caused major train delays in the U.K., sent British broadcaster Sky News off air, forced medical facilities in Europe and the U.S. to cancel some services and caused disruptions at airports in Europe, Singapore, Hong Kong and India.
Developments:
∎ The Federal Aviation Administration said in a statement on X it’s “closely monitoring a technical issue impacting IT systems at U.S. airlines” and that several airlines “have requested FAA assistance with ground stops until the issue is resolved.”
∎ Dubai International Airport said on X it is operating normally following “a global system outage that affected the check-in process for some airlines.” It added the affected airlines “promptly switched to an alternate system, allowing normal check-in operations to resume swiftly.”
Despite summer break, schools disrupted by IT issues
The CrowdStrike outage crashed some computers at colleges Friday and hampered a popular software for enrolling students in K-12 schools for the fall.
The University of Rochester, a private school in New York, told students to keep rebooting their systems until the problem was fixed. The University of Alabama’s technology office said its campus computers using Microsoft Windows crashed. Rutgers University and the University of Kentucky also reported disruptions.
Despite the summer break, K-12 schools in Maryland and Kansas said they were having problems with PowerSchool, a widely used software for grading and student enrollment. An update posted to the company’s webpage Friday morning said the outage was impacting all its major products, including its enrollment feature.
911 call centers disrupted
Several state and local law enforcement agencies across the U.S. reported issues at 911 call centers, although many have been restored.
Emergency response systems were reported down at some of the Phoenix area’s biggest police agencies and health care providers, according to the Arizona Republic, part of the USA TODAY Network. Emergency dispatchers were able to take 911 calls but wrote information on paper to share with first responders.
The Marion County, Iowa, Sheriff’s Office said phone lines were down in a Friday morning Facebook post, noting 911 calls could still go through “but they may be routed to neighboring counties” and “any emergency calls will be promptly redirected to us.” The City of Fairfax Police Department in Virginia reported a similar issue, noting 911 could still be used but calls “will not go directly to our dispatch center.” Both the New Hampshire Department of Safety and Alaska State Troopers reported 911 call centers were restored after disruptions.
Biden briefed on global outage as federal agencies assess impacts
President Joe Biden has been briefed on the CrowdStrike outage and his team is in touch with the cybersecurity firm, as well as with impacted companies and agencies, according to the White House. Biden will receive “sector-by-sector updates throughout the day and is standing by to provide assistance as needed,” the White House added.
Meanwhile, the Department of Homeland Security said in a statement it is working to “fully assess and address system outages.”
DHS added it’s working alongside the Cybersecurity and Infrastructure Security Agency as well as CrowdStrike, Microsoft and federal, state, local and critical infrastructure partners to get a grasp on the incident and its impacts.
Over 1k US flights canceled amid outage
Several U.S. carriers, including American Airlines, United Airlines, and Delta Air Lines, issued ground stops for all their flights early on Friday due to communication problems, according to the Federal Aviation Administration.
There were more than 1,700 U.S. flights canceled and more than 4,400 delays as of 11 a.m. ET, according to flight-tracking website FlightAware.
According to aviation analytics company Cirium, the cancellations so far represent a little over 1.9% of scheduled flights, which the firm said is “significantly higher than usual at this point in the day.” Most airlines were able to resume operations as the morning progressed, but many said they expected disruptions to continue throughout the day.
Read more about the outage’s travel impacts
CrowdStrike CEO apologizes for disruptions
George Kurtz, CEO of cybersecurity company CrowdStrike, apologized Friday for the disruptions and impacts caused by the outage.
“We’re deeply sorry for the impact that we’ve cost to customers, to travelers, to anyone affected by this including our company,” Kurtz said in an interview on NBC’s Today.
“The system was sent an update, and that update had a software bug in it, and caused an issue with the Microsoft operating system,” Kurtz said. He added, “We identified this very quickly and remediated the issue. And as system comes back online, as they’re rebooted, they’re coming up and they’re working.”
Hospitals cancel non-emergency services
Hospitals across the U.S. and overseas were impacted by the outage, which forced some to cancel elective surgeries and halt visitations as well as outpatient services.
Mass General Brigham in Boston cancelled previously scheduled non-urgent surgeries, procedures and medical visits, according to a statement sent to USA TODAY. In the same area, Tufts Medical Center told media outlet WHDH it’s still assessing the outage’s effect on clinical and surgical operations.
In Texas, Ben Taub Hospital and Lyndon B. Johnson Hospital suspended “hospital visitation and patient information,” citing a “Microsoft Windows failure,” according to a statement from Harris Health System. Cincinnati Children’s Hospital said many of its Microsoft-based computer systems are down because of the outage, which forced the hospital to cancel early morning appointments.
“We are in touch with the hospital field and the federal government and monitoring the situation closely to better understand its scope and impact,” said John Riggi, the American Hospital Association’s national advisor for cybersecurity and risk.
Two hospitals in northern German cities canceled elective operations schedule for Friday but continued to provide patient care and emergency services.
Outages exposes fragility of internet infrastructure
While there were reports of companies gradually restoring their services, analysts weighed the potential of what one called the biggest ever outage in the industry and the broader economy.
“This is a very, very uncomfortable illustration of the fragility of the world’s core Internet infrastructure,” Ciaran Martin, Professor at Oxford University’s Blavatnik School of Government and former head of the UK National Cyber Security Centre, told Reuters.
“IT security tools are all designed to ensure that companies can continue to operate in the worst-case scenario of a data breach, so to be the root cause of a global IT outage is an unmitigated disaster,” said Ajay Unni, CEO of StickmanCyber, one of Australia’s largest cybersecurity services companies.
– Reuters
Outages ripple far and wide
From the United Kingdom to Singapore, the effects of tech outages were far-reaching on Friday.
British broadcaster Sky News went off-air and train companies in the U.K. reported long delays. Departure boards at several U.K. airports appeared to freeze, according to passengers who posted reports on social media.
London’s Stock Exchange reported experiencing disruptions. Some hospitals also reported difficulties processing appointments and several chain retail stores said they couldn’t take payments. The soccer club Manchester United said on X that it had to postpone a scheduled release of tickets.
In Australia, media, banks and telecoms companies suffered outages.
There was no information to suggest the outage was a cyber security incident, the office of Australia’s National Cyber Security Coordinator Michelle McGuinness said in a post on X.
New York’s Metropolitan Transportation Authority said some of its systems were offline due to a worldwide technical outage. It said MTA train and bus services were unaffected.
Spanish authorities reported a “computer incident” at all its airports.
Berlin’s main airport said check-ins were delayed because of a “technical fault.”
Ryanair, Europe’s largest airline by passenger numbers, warned passengers of potential disruptions which it said would affect “all airlines operating across the Network.” It did not specify the nature of the disruptions.
There were reports a shipping terminal in Gdansk on Poland’s Baltic coast was not operating normally.
NetBlocks, a digital-connectivity watchdog, said that the outage reported by global airlines, corporates and infrastructure services firms and others was having “minimal” impact on global Internet connectivity.
USA Today
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Posted by News Rangers
on Jul 19 2024. Filed under International, National.
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